Digital Support Expert
17 hours ago
Job Overview
The Digi Tech Resource Group, LLC. is a leading provider of technical solutions, and we are seeking a Technical Communication Specialist to join our team.
Job Description:
As a Technical Communication Specialist, you will be responsible for providing exceptional customer support via live chat, addressing customer inquiries, and resolving issues promptly.
Key Responsibilities:
- Provide real-time support to customers through live chat.
- Assist customers by providing accurate information and resolving their concerns.
- Collaborate with team members to improve processes and customer satisfaction.
Requirements:
- 1-3 years of experience in customer service or a related field.
- Strong written communication and interpersonal skills.
- Proficiency in typing and navigating computer systems efficiently.
- Problem-solving skills with a focus on customer satisfaction.
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