
Learning and Development Specialist
3 days ago
As a key member of our Learning and Development team, the Training and Development Lead plays a pivotal role in shaping the skills and knowledge of our employees.
Job Description- This is a mid-senior level full-time position within Human Resources that focuses on training and development across various teams, including Customer Support, Vendor Operations, and Rider Operations.
The ideal candidate will have experience managing CS training teams, structuring training programs, and developing digital content. A strong understanding of instructional design principles and training assessments is also essential.
This role requires the ability to evaluate the effectiveness of training programs, recommend improvements, and ensure their implementation. Additionally, the Training and Development Lead must be able to manage the training budget and ensure cost-effectiveness of all training programs.
In this role, you will work closely with stakeholders to align training needs and status, structuring the digital content creation roadmap, and guiding the team in digital learning strategies.
You will be responsible for implementing and inputting applicable learning systems, ensuring quality assurance, and structuring data and reports regarding training impacts.
Required Skills and Qualifications- Experience in managing CS training teams
- Digital content planning and creation
- Training structuring
- Instructional Design
- Training assessments
- Skill-based training and assessments
We are looking for an experienced Training and Development Lead who can drive our learning strategy forward.
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