Customer Service Leadership Position

3 days ago


Lahore, Punjab, Pakistan beBeeCustomer Full time 800,000 - 1,000,000
Job Title: Call Center Team Lead

As a leader in customer service, you will oversee the delivery of high-quality service to clients and lead a team of professionals.

  • Key Responsibilities:
  1. Manage a team, providing guidance and support to ensure exceptional service.
  2. Lead by example, demonstrating communication skills, problem-solving abilities, and commitment to quality standards.
  3. Monitor call volume, prioritize tasks, and distribute workload effectively to meet goals.
  4. Conduct performance reviews, prepare reports, and present findings to management.
  5. Collaborate with other teams for seamless customer experiences.
Requirements:
  • Minimum Bachelor's degree required.
  • Previous experience is essential.
  • Strong problem-solving skills and ability to handle difficult customers.
  • Excellent computer skills and data analysis expertise.
  • Ability to multitask, manage time effectively, and maintain attention to detail.
Work Environment:

Located in the Information Technology industry.



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