Operations Recovery Specialist

3 days ago

Gujrat, Punjab, Pakistan beBeeCollector Full time 6,000,000 - 12,000,000
Job Overview

Motive's dedicated team empowers individuals with the tools to enhance operational safety, productivity, and profitability. We provide a comprehensive system for managing drivers, vehicles, equipment, and fleet-related expenses, combined with industry-leading AI.

The company serves over 100,000 customers across various industries, including transportation, logistics, construction, energy, field services, manufacturing, agriculture, food and beverages, retail, and the public sector.

Key Responsibilities
  • Account analysts monitor termed accounts and assess collection efforts.
  • They review customer credits, debits, payment history, and execute follow-ups as necessary.
  • Handle inquiries and disputes from clients regarding collections.
  • Collaborate with internal departments to resolve issues efficiently.
  • Generate reports tracking collections' performance and payment trends.
  • Analyze data to identify areas for improvement in collection strategies.
  • Maintain clear communication with clients to ensure understanding of payment terms and conditions.
  • Document all communications and collection efforts in the system accurately.
  • Ensure compliance with internal policies and external regulations regarding collections.
  • Participate in regular audits and implement feedback for process improvements.
Requirements
  • 2-4 years of experience in a customer-facing role related to collections.
  • Proven ability to work independently and adapt in a fast-paced environment.
  • Capable of working effectively with minimal supervision.
  • Takes ownership of tasks and responsibilities with a strong sense of accountability.
  • Detail-oriented with a natural inclination towards responsibility.
  • Strong communication skills, both written and verbal.
  • High level of attention to detail.
  • Comfortable working under pressure and meeting strict deadlines; adaptable.
  • Familiarity with Zuora/Salesforce/Collections software.
  • A Bachelor's degree (BA/BS), with a specialization in accounting or finance, is a plus.

The organization values diversity and welcomes applicants from various backgrounds, experiences, abilities, and perspectives.

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