
Quality Assurance Operations Manager
4 days ago
We are seeking a highly skilled Quality Assurance Operations Manager to join our team in the Quality Assurance department. The ideal candidate will be responsible for monitoring transactions, providing coaching and feedback, and analyzing data to identify trends and areas for improvement.
Main Responsibilities- Client Relationship Management: Develop and maintain strong relationships with clients through effective communication and issue resolution.
- Transaction Monitoring: Regularly monitor transactions performed by the Operations team to ensure compliance with industry standards.
- Trending Reports: Provide trending reports to stakeholders, highlighting key performance indicators (KPIs) and areas for improvement.
- Calibration Sessions: Facilitate calibration sessions to ensure consistency in quality standards across teams.
- Audit Sessions: Conduct daily audit sessions to monitor transactions performed by the Operations team.
- Feedback and Coaching: Provide specific feedback to agents via post-monitoring annotations and conduct call listening sessions to provide feedback and coaching.
- Auditing Transactions: Audit transactions performed by the Operations team to ensure compliance with industry standards.
- Process Health Checks: Conduct health checks on new processes to identify potential issues and areas for improvement.
- Agent Performance Monitoring: Monitor and score strategic customer transactions to gauge agent performance.
- Maintaining Quality Standards: Participate in calibration sessions to maintain high-quality standards.
- Minimum Bachelor's degree in a related field.
- Excellent written and verbal communication skills in English.
- Strong analytical and problem-solving skills.
- Proficiency in MS Office, especially Excel.
- Experience working in a team environment and strong people management skills.
- Knowledge of industry standards, including CSAT, NPS, and compliance.
-
Quality Assurance Manager
23 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Overview As a Quality Assurance Manager, you will be responsible for maintaining the Quality Management System and ensuring its compliance with ISO 9001:1994. You will provide independent verification that the quality policy is being observed and support other managers in the effective operation of the system.Key Responsibilities Maintain the...
-
Quality Assurance Manager
2 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeQuality Control ManagerKey Responsibilities:Ensure quality assurance for secondary manufacturing/formulations.Review and improve quality control processes, procedures, and capabilities to sustain cost-effective and efficient methods.Review client QC requirements and ensure quality control documentation meets requirements.Coordinate activities to direct and...
-
Quality Assurance Manager
8 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeRole OverviewWe are seeking a highly motivated Quality Assurance Manager to join our team.In this role, you will be responsible for ensuring the highest standards of quality in our products.Your Key ResponsibilitiesDevelop and implement quality control procedures to ensure product consistency.Work closely with the production team to identify and resolve...
-
Quality Assurance Manager
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeAssistant Manager Quality ControlTo manage all quality assurance related activities including preparation of quality plans and ensuring compliance with quality parameters.Key ResponsibilitiesLead a team of quality assurance professionals to ensure delivery of high-quality products and services.Develop and implement quality plans to meet business...
-
Quality Assurance Operations Lead
2 weeks ago
Lahore, Punjab, Pakistan SupportFinity™ Full timeAbout the Role:As a Senior Quality Assurance Manager at SupportFinity™, you will play a pivotal role in ensuring exceptional service delivery and enhancing the overall customer experience within the BPO industry. Your primary responsibilities will include overseeing and refining quality assurance processes, driving continuous improvement initiatives, and...
-
Quality Assurance Specialist
3 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeAs a key member of our organization, the Quality Assurance Specialist plays a crucial role in ensuring that our products meet the highest standards of quality. The ideal candidate will have experience in developing quality assurance plans, conducting hazard analyses, and identifying critical control points.The Quality Assurance Specialist is responsible for...
-
Quality Assurance Manager
1 day ago
Lahore, Punjab, Pakistan Radicalhire Full timeLocation: LahoreNo of positions: 04Age: 25-38Gender: Female onlyRequired Traveling: 0%The company: Our client is a leading textile group of Pakistan.The role:- Responsibility, authority and accountability of the Quality Assurance department and the effective implementation of the Quality Management System and is responsible (relative to the above functions)...
-
Assurance Quality Manager
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeResponsibilitiesWe are seeking an experienced professional to oversee and refine quality assurance processes, drive continuous improvement initiatives, and collaborate with cross-functional teams to optimize performance, compliance, and training strategies.Key Responsibilities:Strategic Planning: Develop and implement effective quality assurance frameworks...
-
Quality Assurance Manager
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Description We are seeking a highly skilled Quality Assurance Manager to oversee the quality management system. The successful candidate will be responsible for ensuring compliance with cGMP, ISO 17025, and international regulatory requirements.This role requires sound knowledge of cGMP and strong technical analytical skills. Experience in...
-
Quality Assurance Manager
8 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are seeking an experienced Quality Assurance Manager to join our team. The successful candidate will be responsible for managing the day-to-day operation of our Quality Management System (QMS).Key Responsibilities:Develop and periodically review standards of QMS to ensure continuing improvement.Collaborate with other departments to direct QMS issues to...