Satisfaction Ambassador

About SadaPay

SadaPay is transforming the financial services landscape in Pakistan by providing a digital-first experience that simplifies, transparencts, and streamlines money management. With a significant portion of the population still unbanked, we believe that financial services need a radical transformation. At SadaPay, users can easily get started with just a CNIC, phone number, and smartphone. We eliminate the frustrations of traditional banking by offering no hidden fees, free transfers, and an enjoyable payment experience. Coupled with friendly customer service and a vibrant debit card, we're making finance fun.

Role Importance

This role plays a critical part in ensuring our users have a positive and seamless experience with our platform. As the face of SadaPay and the first point of contact for our users, you'll be instrumental in delivering exceptional customer satisfaction.

Job Responsibilities

• You will respond to customer inquiries via email, live chat, and social media in a friendly, fun, and honest manner.
• You will investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
• You will collaborate with other departments, such as Financial Crime and Risk, to identify and monitor any suspicious activity.

To Be Successful

• You should possess excellent verbal and written communication skills with an emphasis on attention to detail.
• You should have a calm personality to handle a high volume of issues and queries over chats each day.
• You should exhibit a positive and patient attitude, with a genuine desire to help customers (even those who are unhappy) and leave each interaction feeling great.
• You should have strong problem-solving skills and a knack for investigation.
• You should demonstrate a passion for quality and a focus on providing exceptional customer service.

Benefits of Working at SadaPay

• You could potentially become an owner: More than 80% of our colleagues hold stocks; stay long enough and you could get some too.
• USD Denominated Salary: All our salaries are pegged to USD to help protect colleagues from inflation. In case the dollar depreciates against the PKR value, you will always be paid a minimum of your PKR salary.
• We are a remote-first company, which means our colleagues can work from anywhere they want to. However, teams may decide internally whether it is required for them to work from the office or not.
• We offer a flexible leave policy to maintain a sustainable work-life balance and make sure our workspace feels like a second home to our colleagues.
• Each Sadanaut, regardless of their grade, is covered by the same range of Life Insurance and Medical Insurance (both outpatient and inpatient care that includes their immediate family and parents).
• Provident fund contributions are provided to all our colleagues.
• A laptop is provided to help you get all your tasks done efficiently.

Equal Opportunity Provider

We pride ourselves on creating an environment that is inclusive for all. We want all our Sadanauts to feel welcome and comfortable in the workspace. We discourage discrimination of any kind and encourage respect among our fellow colleagues. Our recruitment process is fair for all, regardless of race, age, gender, color, religion, social status, disability, or ethnicity.