Customer Service Logistics Coordinator

24 hours ago

Quetta City Tehsil, Pakistan beBeeDispatcher Full time 4,500,000 - 6,500,000
Job Title

We are seeking dedicated professionals to work as Night Service Representatives.

Responsibilities:

  • Answering and responding to customer inquiries and complaints via calls and emails during the night shift.
  • Providing exceptional customer service by actively listening to customers and offering prompt and accurate solutions.
  • Demonstrating outstanding communication skills to effectively interact with customers and team members.
  • Updating customer information and call logs.

Job Specification

Key Responsibilities:

Effective customer interaction and freight delivery services require strong organizational skills that translate into seamless logistics operations.

To succeed in this role, you should have extensive experience in interacting with customers and dispatching trucks. Your duties will include communicating with customers to record requirements, planning and adjusting routes, and scheduling drivers for freight deliveries and pickups.

Scheduling drivers for freight deliveries and pickups involves coordinating transportation services to meet customer needs. This includes communicating with customers about freight details, delivery or pickup times, and special handling requests.

Planning routes and adjusting as needed requires analyzing traffic patterns and optimizing routes to minimize delays.

Preparing dispatch documents, freight bills, and invoices is a critical aspect of this role. You must maintain accurate records of calls, routes, and delivery times to ensure compliance with regulations and laws.

Maintaining records of calls, routes, and delivery times ensures transparency and accountability in our operations. We also review driver logs and dispatch records regularly to identify areas for improvement.

Reviewing driver logs and dispatch records helps us monitor truck repairs and maintenance schedules, ensuring our fleet is always operational.

Ensuring compliance with regulations and laws is crucial in this role. You must be knowledgeable about transportation regulations and laws, including shipping, trucking, and logistics processes.

Knowledge of transportation regulations and laws enables you to handle complex logistical challenges. Analytical skills for problem-solving and coordination are also essential in this role.

Analytical skills for problem-solving and coordination help you navigate complex situations and find creative solutions.

Handling upset customers effectively is a key aspect of this role. You must possess excellent communication skills to relay information clearly and empathetically.

Excellent communication skills enable you to build trust with customers and resolve issues efficiently.

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