
Medical Billing Representative
3 days ago
We are seeking a Patient Calling Specialist to fill a key position in our team. As a Patient Calling Specialist, you will be responsible for contacting patients of an orthopedic practice with outstanding balances, explaining account details, and encouraging payment.
Key Responsibilities:
- Contact patients with outstanding balances and provide accurate information on co-pays, deductibles, adjustments, write-offs, and insurance coverage.
- Address patient inquiries professionally and offer solutions based on billing guidelines.
- Use medical billing software to access and update patient records.
- Maintain detailed call logs and collaborate with internal teams for accurate account updates.
Required Qualifications:
- Experience in the medical billing and revenue cycle management industry, particularly in patient interaction roles.
- Familiarity with billing terms like EOB, co-pays, deductibles, and insurance eligibility.
- Proficiency in medical billing software.
- Strong communication and persuasion skills in English.
- Problem-solving ability to handle sensitive patient concerns.
- Experience in orthopedic practices is a plus.
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