Account Associate

2 days ago


Lahore, Punjab, Pakistan Dubizzle Labs Full time

The Role:

We are looking for a skilled Customer Support Executive to join our team at Dubizzle Labs.

Key Responsibilities:

  • Ensuring seamless onboarding experiences for our clients by provisioning packages upon receiving invoices for new & existing accounts.
  • Upgrading client accounts upon receiving invoices from different channels, promoting efficient client relationships.
  • Downgrading client accounts upon expiration of client account, effectively managing subscription lifecycles.
  • Handling other downgrades from different channels (Ops, Customer Service, Listing Team), fostering collaborative teamwork.
  • Setting up XML feed Integration, enhancing data synchronization across platforms.
  • Elevating client satisfaction through prompt grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
  • Providing live chat support to all related web users, delivering exceptional customer service.
  • Offering after-sales & support to all account managers, ensuring comprehensive coverage throughout the sales process.

What We Offer:

  • Flexible work arrangements.
  • Hybrid schedules.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Competitive compensation package.


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