Account Associate
2 days ago
The Role:
We are looking for a skilled Customer Support Executive to join our team at Dubizzle Labs.
Key Responsibilities:
- Ensuring seamless onboarding experiences for our clients by provisioning packages upon receiving invoices for new & existing accounts.
- Upgrading client accounts upon receiving invoices from different channels, promoting efficient client relationships.
- Downgrading client accounts upon expiration of client account, effectively managing subscription lifecycles.
- Handling other downgrades from different channels (Ops, Customer Service, Listing Team), fostering collaborative teamwork.
- Setting up XML feed Integration, enhancing data synchronization across platforms.
- Elevating client satisfaction through prompt grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
- Providing live chat support to all related web users, delivering exceptional customer service.
- Offering after-sales & support to all account managers, ensuring comprehensive coverage throughout the sales process.
What We Offer:
- Flexible work arrangements.
- Hybrid schedules.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Competitive compensation package.
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