CX Resolution Expert

CX ExpertThis is an exciting opportunity for a seasoned CX professional to join our team as a Customer Experience Expert. The ideal candidate will have a proven track record in managing customer satisfaction and research programs, with experience in leading in-depth audits and journey mapping for digital platforms.

Job Summary:We are looking for a Network Troubleshooting and Resolution Expert to join our team. As a NOC Engineer, you will be responsible for implementing, supporting, and optimizing network infrastructure in vendor-neutral environments.This role requires strong technical skills, knowledge of ITIL best practices, and excellent communication skills to...

Key ResponsibilitiesAs a Technical Support Specialist, you will be responsible for:Analyzing and resolving customer issues in a timely and professional manner.Collaborating with internal teams to identify and address recurring issues.Developing and maintaining knowledge base articles and other documentation to aid in issue resolution.

This role offers an exciting opportunity to work in a dynamic and supportive environment.Key Areas of Responsibility:This position involves providing exceptional support for our voice and avatar-based campaigns.Key Responsibilities:Provide timely and professional responses to customer inquiries via phone and chat.Resolve customer complaints and issues fairly...

RequirementsWe are seeking a skilled Help Desk Expert to join our team. As a member of our Operations department, you will be responsible for providing technical support to customers, troubleshooting complex issues, and delivering resolutions that meet their needs.The successful candidate will have:Excellent English communication skills with a neutral...

Role OverviewThe Expert Network Operations role is focused on monitoring and resolving performance issues in Radio Access Networks. This involves near-real-time monitoring of Network KPIs, engaging with concerned teams for resolution, and analyzing customer complaints related to access networks.The successful candidate will work closely with a team of 12...

We are seeking a highly motivated and detail-oriented Taxation Services Expert to join our team. As a key member of our tax department, you will be responsible for providing expert advice on tax-related matters and ensuring compliance with all relevant regulations. If you have a passion for taxation and a desire to make a meaningful impact, we encourage you...

Job SummaryWe are seeking a highly skilled and experienced Senior Legal Protection Expert to lead our legal activities in designated districts. The successful candidate will provide legal advice and representation to migrants and vulnerable groups, while also supervising and mentoring a team of paralegals.Key ResponsibilitiesProvide expert legal advice and...

Customer Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and...

About the JobWe are looking for an experienced Support Experience Expert to join our team. This role requires a customer-focused individual with strong problem-solving skills.Responsibilities:Providing customer support via chat and call.Resolving customer complaints and issues.Improving customer satisfaction rates.Key Qualifications:English proficiency and...