
Technical Support Specialist
1 day ago
We are looking for a skilled and motivated individual to fill the role of Technical Support Professional. This position requires excellent technical skills, strong problem-solving abilities, and excellent communication skills.
About the Position:
This role involves providing high-quality technical support to clients, resolving complex technical issues, and providing long-term solutions. The successful candidate will also be responsible for contributing to internal projects and processes, generating new ideas, and providing feedback on improving internal systems. Additionally, they will provide assistance and training to other non-technical client support teams and other departments as needed.
Responsibilities:
Provides high-quality technical application support within a supported product range with minimal supervision. Resolves client issues and provides long-term fixes. Handles tough client issues and serves as a resource for younger teammates. Provides assistance and training to other non-technical client support teams and other departments as needed. Contributes to internal projects and processes and provides feedback on improving internal systems. Generates new ideas around new projects with LEAN and automation in mind.
Requirements:
The ideal candidate will have 2-4 years of experience in a customer-facing technical role, strong technical skills, and excellent written and verbal communication skills. They will also have experience with various logging systems and be able to effectively communicate technical concepts to a non-technical audience. Prior customer service experience, including phone experience, is also required.
Benefits:
We offer a comprehensive benefits package, including health and wellness programs, flexible downtime, continuous learning opportunities, investment in your future, and family-friendly perks.
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