Client Services Manager

3 days ago


Karachi, Sindh, Pakistan ZEPCOM Full time
Job Summary

This Client Services Manager position is responsible for developing and executing strategies to maintain and grow client relationships. Key responsibilities include:

  1. Managing all aspects of client communication, ensuring timely issue resolution, and meeting quality standards.
  2. Coordinating review processes for major deliverables to guarantee alignment with client expectations.
  3. Collaborating with the project team to address client concerns, resolving issues promptly, and escalating critical matters to management.
  4. Handling invoicing and payments, while ensuring fiscal responsibility and accuracy.
  5. Nurturing strong relationships with the project team to stay updated on project progress, identify areas for improvement, and implement effective solutions.
  6. Ensuring adherence to established processes and procedures, maintaining quality standards, and driving profitability.
  7. Serving as a liaison between clients and teams, fostering open communication, and clearly articulating client needs and expectations.
  8. Communicating company capabilities and services effectively to clients.
  9. Providing regular account updates, including weekly status reports, to management.
About the Position

The ideal candidate will possess a Business Management/Marketing degree and 1-2 years of experience in Sales/Support/Client Services roles. Strong English communication skills, Microsoft Office proficiency, and experience with projects related to Website Development, Mobile App Development, Digital Advertising, and SEO are preferred.



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