
Quality Control and Compliance Officer
23 hours ago
We are seeking a Quality Control and Compliance Officer to join our team at SupportFinity. In this critical role, you will be responsible for ensuring that all sales interactions meet the highest standards of quality, compliance, and customer satisfaction.
The ideal candidate will have a strong background in quality assurance, with experience in evaluating sales calls, identifying trends and areas for improvement, and providing coaching to enhance sales representatives' performance.
**Job Description:**
Company Overview:SupportFinity is a leading provider of quality assurance solutions to the telecommunications industry.
Job Summary:We are seeking a Quality Control and Compliance Officer to join our team. The successful candidate will be responsible for ensuring that all sales interactions meet the highest standards of quality, compliance, and customer satisfaction.
**Responsibilities:**
- Evaluate sales calls for adherence to company scripts, compliance, and service standards.
- Ensure agents provide accurate information, follow proper sales techniques, and maintain professionalism.
- Verify adherence to company policies, regulatory standards, and ethical practices.
**Requirements:**
- Bachelor's degree in business, communications, or a related field.
- 1-3 years of experience in Quality Assurance, Call Auditing, or Sales Coaching.
- Strong knowledge of telecom services and related sales processes.
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