
Java Technical Support Lead
23 hours ago
We are looking for a Technical Support Expert to lead our Incident Response Team and oversee all support operations.
This leadership role involves building, coaching, and directing a team of technical support engineers while establishing best practices for incident response and management.
You will develop strategies for handling complex event-driven architectures, implement effective incident management workflows, and collaborate with leadership to ensure operational excellence.
Main Responsibilities- Lead a team of technical support engineers to provide 24/7 coverage, including weekends.
- Establish and enforce incident response protocols and escalation procedures.
- Oversee critical incident management and personally handle high-severity issues when needed.
- Define and implement root cause analysis methodologies and follow-up processes.
- Collaborate with development, operations, and product teams to enhance service quality.
- 5+ years of experience in Java development and technical support.
- 5+ years of experience as a Support Engineer in on-call teams.
- Proven ability to build and lead high-performing technical teams.
- Deep understanding of event-driven architecture and distributed systems.
- Expertise in incident response frameworks and root cause analysis methodologies.
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