
Healthcare Operations Coordinator
16 hours ago
This role requires experience in dental office management and proficiency in Open Dental software. Responsibilities include managing insurance billing, tracking unpaid claims, following up with insurance companies, overseeing prior authorizations, and managing accounts receivable, all while ensuring compliance with industry standards.
Key Responsibilities:
- End-to-End Patient Support: Account registration and setup, imaging order management, prior authorization assistance, appointment scheduling and payments, exam preparation guidance, report collection and delivery, escalating issues as needed.
- Proactive Case Management: Manage a patient queue to ensure timely appointments and follow-ups.
- Scheduling Coordination: Match patients with appropriate imaging providers based on availability and needs.
- Patient Communication: Provide support via phone, email, and SMS with professionalism and empathy.
Qualifications:
- 2+ years experience in care navigation, scheduling, or patient-facing support, preferably in radiology or healthcare.
- 2+ years of experience coordinating care across providers.
- 1+ year handling or assisting with prior authorizations.
- Strong interpersonal and problem-solving skills.
- Proven success in a fast-paced, phone-based service environment.
- Attention to detail, with strong time management and organizational skills.
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