
Senior Store Assistant
6 days ago
As a Senior Retail Associate, you will play a key role in supporting daily operations at retail outlets. Your responsibilities include:
Sales & Customer Experience
- Drive sales through upselling and cross-selling techniques.
- Deliver excellent customer service using OSCAR techniques.
- Address customer inquiries, complaints, refunds, and exchanges professionally.
- Maintain updated knowledge on product features, promotions, and retail trends.
- Mentor new team members on products, promotions, and brand standards.
- Ensure a polished, professional image at all times.
Cashiering Duties
- Process transactions accurately and courteously.
- Handle various payment methods efficiently.
- Maintain accurate records of cash float and daily cash sheets.
Store Operations & Merchandising
- Maintain store cleanliness and organization.
- Ensure proper price labeling and attractive product displays.
- Support stock receiving, transfers, packing, and inventory checks.
- Conduct daily stock counts and flag any irregularities.
- Assist in visual merchandising and provide feedback.
- Support store initiatives, promotional activities, and new setup requirements.
- Assist in opening/closing procedures and register balancing.
- Lead by example during peak periods.
The ideal candidate will have good communication and interpersonal skills, be able to work under pressure, and have strong selling skills. They should also have basic computer skills and be fluent in English, with additional language skills being an advantage.
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