Rural Operations Specialist

Are you ready to take your career to the next level with a challenging and rewarding role?

PTCL Group is recognized as an award-winning place to work in the Telecom and Technology sector, driven by our unwavering mindset to rise above.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions that transform Pakistan's digital landscape. Our commitment to high-end innovation has led us to deliver integrated ICT and Cellular Network services across the country, all rooted in our journey of culture transformation & change management.

At PTCL Group, we cultivate an inclusive & diverse culture that values and uplifts every individual, regardless of their background or identity.

As a seasoned professional in customer operations, you will be responsible for managing rural exchange areas across Mandi Bahauddin, ensuring seamless service provisioning, timely fault rectification, and improved customer experience for both Flash Fiber and Copper networks.

Key Responsibilities:

• Lead customer operations across rural exchange areas, ensuring efficient day-to-day service delivery.
• Provision services to new Flash Fiber (FF) and Copper customers within defined service KPIs in assigned domains.
• Handle and resolve service faults for both FF and Copper customers in a timely manner as per defined service standards.
• Execute network rehabilitation activities for both FF and Copper to enhance customer satisfaction and reduce service complaints.
• Achieve monthly, quarterly, and yearly Flash Fiber migration targets in coordination with relevant stakeholders.
• Prepare analytical data and site-level input for FF network planning and deployment in service-affected and high-impact areas.
• Address issues related to PSTN, DSL, IPTV, and GPON technologies, actively monitoring and enhancing GPON CHI within the region.
• Mobilize maintenance teams efficiently to ensure rapid fault detection and rectification across the rural network area.
• Analyze recurring faults and develop proactive measures to reduce future outages and enhance customer service quality.

Requirements

• B.E./B.Sc. Engineering in Electrical, Electronics, Telecommunication, Computer, or Software BS IT / BS CS (4-year program)
• Relevant experience in customer operations, service delivery, and network management.

What We Offer

• Competitive compensation package
• Opportunities for growth and professional development
• A supportive and inclusive work environment
• Flexible working arrangements
• Access to cutting-edge technology and tools
• Professional training and certifications