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Senior Call Center Industry Expert

3 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

This is an exciting opportunity for a seasoned professional to join our team and drive success in the call center industry.

Main Responsibilities
  • Evaluate and improve call center performance, focusing on productivity and efficiency, and identify areas for growth and development.
  • Build strong relationships with call center teams, facilitating open communication and collaboration to resolve issues and achieve common goals.
  • Offer expert guidance and support to individuals looking to establish a call center operation, sharing knowledge of market trends, best practices, and industry standards.
  • Maintain accurate records and provide timely updates to stakeholders regarding payment status and other relevant information.
Requirements
  • Proven track record of driving growth and success in the call center industry.
  • Prior experience in a call center setting is highly beneficial, bringing valuable knowledge of industry standards and best practices.
  • Excellent communication skills, with fluency in English essential for effective collaboration and coordination with global teams.
Location

Information Technology and Services - Pakistan-based companies