Electrical and Electronics Support Specialist
21 hours ago
About the Role
The Sales & Technical Support Engineer role at IWA Engineering involves working closely with clients to understand their needs and provide tailored solutions. You will be responsible for identifying new business opportunities, developing and maintaining client relationships, and providing expert technical support to ensure seamless customer experience.
Main Responsibilities:
- Client Relationship Management: Building and maintaining strong relationships with clients to ensure their satisfaction and loyalty;
- Sales Strategy Development: Identifying and pursuing new business opportunities through effective marketing and networking strategies;
- Technical Support: Providing expert technical support to clients, resolving complex issues and optimizing product usage;
- Collaboration: Working closely with cross-functional teams to drive sales growth and improve customer experience;
- Industry Trends: Staying up-to-date with industry trends and developments, applying this knowledge to drive business outcomes;
- Data Analysis: Analyzing sales data and market trends to inform business decisions and optimize resource allocation;
- Reporting: Maintaining accurate records and reports, ensuring compliance with regulatory requirements;
- Representation: Representing IWA Engineering at industry events, conferences, and trade shows;
- Knowledge Sharing: Contributing to the development of sales strategies and plans, working closely with senior leadership.
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