
Quality Process Manager
5 days ago
The Quality Process Manager role is a pivotal position within the CMA CGM Group, focusing on evaluating and mitigating process changes' impact on other functions.
Key responsibilities include managing streams to optimize activity, develop performance, and monitor cost & quality.
Responsibilities- KPIs & Reporting
- Quality & Continuous Improvement
- Process Improvement Initiatives cross-functional and functional
- Hand over to functional teams for achieved improvements
- Change Management Support
- Project Implementation & Agency Project Management
- Extended team of BEM at cluster/country level
- Work closely with functional referent (kind of BPE)
- Cross domains / transversal Projects Management
- Agency alignment with Core Model
- 360deg. Review contribution and Action Plan tracking ownership
- Build business cases to validate new initiatives
- Challenge local processes to gain efficiency
- Focal POC within agency for all GBS projects to secure smooth implementation
- Be GM business partner and participate in weekly management meetings with Agency Management team
- Agency Data Quality Management
To be successful in this role, you will need:
- Preferably an MBA
- May prefer relevant Liner working experience at Manager level in shipping industry
- Experience of Work/ Team Management
- Good knowledge of shipping, port/country regulations, legal and customs regulations and market practice
- Good communication and presentation skills in English (both writing and speaking)
- Good command of IT Tools, MS Office, Dashboard & Presentations
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