Client Support Expert

1 day ago


Saddar Town, Pakistan ibex Full time

As a Senior Customer Support Specialist at ibex, you will play a critical role in delivering a class-apart customer experience for our clients' customers. You will assist customers with their queries/concerns, provide accurate resolutions via call, and stay up-to-date with system information and process changes.

You will work closely with our operations team to ensure that customer issues are resolved efficiently and effectively. Your excellent communication skills, friendly and caring image, and ability to convey interest in each customer through their words will make you an asset to our team.

The key responsibilities of this role include delivering exceptional customer service, assisting customers with their e-commerce purchases, providing alternatives to unavailable products/items, following standard processes, and staying up-to-date with system information and process changes.

Key Responsibilities:

  • Deliver exceptional customer service as measured by performance objectives and in accordance with our client's core values
  • Assist customers with their e-commerce purchases
  • Convey interest in each customer through courtesy, attention, and a friendly image
  • Provide alternatives to unavailable products/items
  • Follow standard processes and procedures when resolving customer issues
  • Stay up-to-date with system information, process changes, and future updates


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