IT System Support Specialist

6 days ago

Islamabad, Islamabad, Pakistan beBeeTechnical Full time 6,000,000 - 9,000,000
About the Role

As a vital member of our IT team, you will ensure user satisfaction through effective technical support. You will monitor and maintain computer systems, perform hardware and software installations, and address technical challenges independently and collaboratively with internal teams and vendors.

Key Responsibilities
  • Implement OS installations and configurations for MacOS, Windows, and Linux systems
  • Oversee onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local IT asset inventory
  • Coordinate with stakeholders to resolve technical issues promptly
  • E nsure adherence to service level agreements and quality standards
  • Generate reports on IT support metrics
  • Resolve onsite user issues in the office
  • Provide remote support via tickets, emails, and Slack

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