
Dental Support Office Call Center Agent
5 days ago
We are seeking a highly motivated and detail-oriented individual to join our team as an Inbound Call Center Agent. This role requires strong communication skills, attention to detail, and the ability to manage patient interactions with professionalism and empathy.
The ideal candidate will have experience in handling patient inquiries and possess excellent problem-solving skills. They will be responsible for scheduling and confirming dental appointments, providing accurate information about services and office policies, and documenting patient information and call outcomes accurately.
Key Responsibilities:
- Handle inbound calls from patients regarding appointments, treatments, insurance, and follow-ups
- Schedule and confirm dental appointments using dental software
- Provide accurate information about services, insurance eligibility, and office policies
- Demonstrate active listening, empathy, and professionalism during all patient interactions
- Document patient information and call outcomes accurately
- Coordinate with on-site dental office staff as needed
Requirements:
- Previous experience in a call center or dental office preferred
- Strong English communication skills (verbal and written)
- Familiarity with dental terms and procedures is a plus
- Ability to multitask and manage time effectively
We Offer:
- A supportive work environment
- Growth opportunities
- Training on dental software and call handling protocols
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