Business Process Specialist

2 days ago


Saddar Town, Pakistan ibex Full time

ibex is a global CX delivery center model consisting of 35 operations facilities around the world. We deploy next-generation technology to drive superior customer experiences for leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.

We are looking for a Senior Customer Support Specialist who can effectively communicate with customers, resolve their queries, and provide accurate resolutions. The ideal candidate will have superb English communication skills, a U.S. or UK accent, and the ability to convey messages in a friendly, accurate, and jargon-free way.

The successful candidate will be responsible for delivering a class-apart customer experience, assisting customers with items purchased through the e-commerce website, providing alternatives to unavailable products/items, following standard processes, and staying up-to-date with system information and process changes.

Key Responsibilities:

  • Deliver exceptional customer service as measured by performance objectives and in accordance with our client's core values
  • Assist customers with their e-commerce purchases
  • Convey interest in each customer through courtesy, attention, and a friendly image
  • Provide alternatives to unavailable products/items
  • Follow standard processes and procedures when resolving customer issues
  • Stay up-to-date with system information, process changes, and future updates


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