Support Specialist

5 days ago


Peshawar City Tehsil, Pakistan beBee Careers Full time
About This Role

We are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

Responsibilities:
  1. Maintain a professional demeanor when interacting with customers.
  2. Respond promptly to customer inquiries and engage through various channels.
  3. Acknowledge and resolve customer complaints in a timely manner.
  4. Foster product knowledge to effectively address customer questions.
  5. Process orders, applications, and requests efficiently.
  6. Record customer interactions, comments, and complaints accurately.
  7. Communicate and coordinate with colleagues as necessary.
  8. Provide feedback on the customer service process for improvement.
  9. Oversee a team of junior customer service representatives to ensure exceptional customer support.


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