Helping Hands

12 hours ago

Saddar Town, Pakistan beBeeCustomerService Full time 50,000 - 70,000

Job Title: Customer Service Specialists

We are looking for talented individuals to join our team as Customer Service Specialists. This role is ideal for those who enjoy interacting with customers and have excellent communication skills.

About the Role:

The primary responsibility of this position is to provide exceptional customer service to clients across the globe. As a Customer Service Specialist, you will be responsible for managing large volumes of calls in a timely manner, ensuring that customers receive prompt and efficient service.

Key Responsibilities:

  • Manage and book appointments for repair work
  • Rearrange engineer jobs and update customers regarding appointments
  • Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships with engineers and colleagues by going the extra mile and helping with workload
  • Optimize engineer routes and create/manage diaries for engineers
  • Perform administrative tasks, including updating/logging sheets assigned by colleagues

Requirements:

To succeed in this role, you will need to possess excellent communication skills, both written and verbal. You should also be able to work independently and as part of a team, managing multiple tasks simultaneously.

Benefits:

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are a motivated individual with excellent communication skills, we encourage you to apply for this role.

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