
Technical Avaya Solutions Specialist
3 days ago
We are seeking a highly skilled professional to join our team. Key requirements include:
- Hands-on experience with Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.
- Experience with IP Office including IPOCC & ACCS.
- Strong knowledge of Avaya Aura Enterprises.
- Proficiency with Communications Manager (CM) R6.3 & Above.
- Maintenance of ongoing Service Level Agreements (SLA's).
- Management of customer Proof of Concept (POC) and teams.
- Daily handling of customer-side issues and responsibilities.
- Resolution of agents' login problems.
- Addressing call center reporting issues.
- Management of system resource issues.
- Implementation of IVR changes based on announcements/packages.
- Troubleshooting hardware allocations.
- Resolution of PRI/CO Trunks issues.
- Allocation of agents' campaigns.
- Design of call center reports.
- Configuration/installation of soft phones.
- Performance of Automatic Route Selection (ARS) Configuration.
- Addition/removal of agents as needed.
- Maintenance of systems and their applications, including ancillary systems.
- Coordination, installation, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP, and DS0).
Providing high-quality customer service is a top priority.
Key ResponsibilitiesCandidates must have expertise in the following areas:
- Client Enablement Services (CES).
- SAL Gateway.
- High Availability AES servers.
- G-450 Gateway.
- Effective collaboration with colleagues and timely fulfillment of customer requests.
- Strong computer skills with emphasis on applications.
- Able to handle multiple priorities simultaneously.
- Flexibility in working hours and potential support for on-call duties may be required.
- Willingness to work additional hours as needed to complete workload.
- Availability for on-call duties during off-hours in case of service problems.
- Able to communicate complex technical information effectively to both technical and non-technical audiences.
- Effective time management for involvement in special task order projects assigned by the supervisor.
Our company delivers strategic technology solutions to numerous companies worldwide, providing high-quality business technology solutions that maximize returns on IT investments.
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