![Wear The Shield](https://media.trabajo.org/img/noimg.jpg)
Expert in Quality Control
19 hours ago
Job Description
">We are seeking a highly motivated and experienced Quality Assurance Specialist to join our team at Wear The Shield. As a key member of our operations team, you will play a vital role in ensuring excellence across multiple accounts.
">Responsibilities
">- Monitor and evaluate agent performance across 5-10 clients to maintain exceptional standards.
- Maintain in-depth understanding of client-specific policies and standards to provide actionable feedback.
- Analyze data and generate reports to identify opportunities for improvement and drive growth.
- Coach agents, share insights, and help them grow professionally and personally.
- Collaborate with teams to maintain exceptional agent and client satisfaction.
Requirements
">- At least 1 year of experience in a WFH/BPO setup or as a QA Specialist/quality-related role.
- Proficient in Google Sheets, Slack, Gorgias, Shopify, and Zendesk to streamline tasks and enhance productivity.
- Strong understanding of e-commerce and client-specific standards to ensure quality control.
- Exceptional attention to detail with sharp analytical and problem-solving skills to drive results.
- Ability to coach agents effectively and provide actionable feedback to promote growth.
- Collaborative team player who thrives under pressure and can manage multiple accounts simultaneously.
What We Offer
">- Competitive compensation rate.
- Paid Time Off to maintain work-life balance.
- Comprehensive Health & Dental Insurance for peace of mind.
- Holiday Bonus to celebrate milestones.
- Work from Home flexibility to enjoy remote work options.
- Room for Advancement as the company grows.
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