Expert in Quality Control

19 hours ago


Lahore, Punjab, Pakistan Wear The Shield Full time

Job Description

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We are seeking a highly motivated and experienced Quality Assurance Specialist to join our team at Wear The Shield. As a key member of our operations team, you will play a vital role in ensuring excellence across multiple accounts.

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Responsibilities

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  • Monitor and evaluate agent performance across 5-10 clients to maintain exceptional standards.
  • Maintain in-depth understanding of client-specific policies and standards to provide actionable feedback.
  • Analyze data and generate reports to identify opportunities for improvement and drive growth.
  • Coach agents, share insights, and help them grow professionally and personally.
  • Collaborate with teams to maintain exceptional agent and client satisfaction.
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Requirements

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  • At least 1 year of experience in a WFH/BPO setup or as a QA Specialist/quality-related role.
  • Proficient in Google Sheets, Slack, Gorgias, Shopify, and Zendesk to streamline tasks and enhance productivity.
  • Strong understanding of e-commerce and client-specific standards to ensure quality control.
  • Exceptional attention to detail with sharp analytical and problem-solving skills to drive results.
  • Ability to coach agents effectively and provide actionable feedback to promote growth.
  • Collaborative team player who thrives under pressure and can manage multiple accounts simultaneously.
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What We Offer

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  • Competitive compensation rate.
  • Paid Time Off to maintain work-life balance.
  • Comprehensive Health & Dental Insurance for peace of mind.
  • Holiday Bonus to celebrate milestones.
  • Work from Home flexibility to enjoy remote work options.
  • Room for Advancement as the company grows.


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