
Service Delivery Specialist
1 day ago
Job Title: Service Delivery Specialist
About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our team at Jagah Online. As a key member of our customer support department, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.
Key Responsibilities:
- Provide customized, highest quality customer support.
- Manage massive volumes of inbound and outbound calls in a timely manner.
- Responsible for needs assessments, performance reviews and cost/benefit analyses.
- Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
- Monitoring random calls to improve quality, minimize errors and track operative performance.
Requirements:
- A minimum of 7-8 years of experience in a similar role.
- Strong interpersonal and communication skills.
- Ability to work effectively in a fast-paced environment.
- Familiarity with CRM systems and practices.
- Excellent problem-solving and analytical skills.
Our Values
Jagah Online values its employees and strives to create a positive and supportive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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