Leading Technical Support Specialist

1 day ago

Sahiwal, Punjab, Pakistan beBeeTechnical Full time $85,000 - $110,000
Job Summary

Motive is a platform that empowers people who run physical operations with tools to make work safer, more productive, and profitable. Our mission is to provide safety, operations, and finance teams with the tools they need to manage drivers, vehicles, equipment, and fleet-related spend in a single system.

About the Role

We are seeking a skilled technical support specialist to join our team. As a key member of our support team, you will be responsible for managing, tracking, diagnosing, troubleshooting, and identifying root causes for customers in Technical Support.

Key Responsibilities
  • Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
  • Resolve support issues related to Motive's products using advanced technical skills.
  • Investigate the source of errors/bugs using available data and tools; report inconsistencies and bugs to the Technical Lead/Engineering through Jira.
  • Assess the impact and prevalence of issues by analyzing data to determine root cause.
  • Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues.
  • Provide constructive feedback to Tier 1 agents for training and assist with technical questions.
Requirements
  • 2–3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with the software development process and tools for a SAAS-based product.
  • Technical knowledge/troubleshooting skills and a willingness to learn and excel.
  • Ability to perform in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.

This role requires a strong technical background and excellent communication skills. If you have a passion for delivering exceptional customer experiences and solving complex technical problems, we encourage you to apply.

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