Customer Service Specialist

1 day ago

Faisalabad City Tehsil, Pakistan beBeeCustomer Full time 3,000,000 - 3,500,000
Job Description

We are seeking a highly skilled Customer Support Specialist to join our team. This remote position plays a key role in delivering exceptional customer service, managing leads, and ensuring the success of our business.

Key Responsibilities:
  1. Lead Management:
    • Handle and respond to leads through WhatsApp, focusing on converting leads into customers.
    • Cross-sell products like on-site repair services, screen protectors, and phone covers.
  2. Customer Service:
    • Address and resolve customer complaints promptly and professionally.
    • Schedule repair services and pick-up/drop-off appointments with technicians.
  3. Vendor and Quotation Management:
    • Obtain pricing details from vendors as needed.
    • Create and share accurate quotations and invoices with clients.
  4. Sales Pipeline Updates:
    • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.
  5. Marketing:
    • Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.
Requirements:
  • Strong communication and interpersonal skills.
  • Experience in customer service or sales is preferred.
  • Ability to work independently and manage tasks remotely.
  • Organized and detail-oriented with good multitasking abilities.
  • Basic proficiency in creating quotations and managing spreadsheets.
What We Offer:
  • Flexible, remote work environment.
  • Competitive compensation package.
  • Opportunity to grow with a dynamic and customer-focused team.

If you have excellent customer service skills and are able to convert leads while ensuring client satisfaction, we would love to hear from you.

Job Specification:Required Skills:
  1. Communication Skills:
    • Exceptional written communication for effective WhatsApp conversations.
    • Ability to convey information clearly and persuasively to convert leads into customers.
  2. Sales Skills:
    • Lead conversion expertise with a focus on upselling and cross-selling.
    • Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).
  3. Customer Service Skills:
    • Strong problem-solving abilities to address customer complaints promptly and professionally.
    • Empathy and patience to ensure excellent customer satisfaction.
  4. Organizational Skills:
    • Ability to manage multiple leads and customer interactions simultaneously.
    • Skilled in maintaining and updating a structured sales pipeline.
  5. Technical Skills:
    • Basic knowledge of creating and managing quotations and invoices.
    • Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.
  6. Marketing Skills:
    • Familiarity with WhatsApp marketing and campaign management.
    • Creativity to craft engaging messages for marketing campaigns.
  7. Time Management:
    • Ability to prioritize tasks efficiently in a remote work environment.
    • Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.
  8. Vendor Management:
    • Negotiation skills to obtain competitive pricing from vendors.
    • Attention to detail when managing vendor interactions.
  9. Independence and Initiative:
    • Self-motivated and capable of working independently with minimal supervision.
    • Proactive in identifying opportunities for lead conversion and process improvement.
  10. Tech Savvy:
    • Comfortable using messaging platforms like WhatsApp for business communication.
    • Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

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