Content and Support Officer

4 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Customer Support Specialist

We are seeking a highly skilled and detail-oriented Customer Support Specialist to manage customer interactions and content-related tasks. The ideal candidate will efficiently handle customer complaints while ensuring that internal and external communication content is accurate, clear, and aligned with quality standards.

Key Responsibilities:
  • Receive, log, and resolve customer complaints through multiple channels.
  • Ensure all issues are resolved professionally and within the prescribed timeframe.
  • Coordinate with relevant teams to investigate and resolve issues effectively.
  • Analyze recurring complaints and report trends for process improvement.

Content Management:
  • Draft, review, and update content management of consumer products.
  • Ensure all content is consistent in tone, error-free, and aligned with brand guidelines.
  • Identify gaps in support content based on customer feedback or complaint patterns.


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