Quality Assurance Program Manager

6 days ago


Lahore, Punjab, Pakistan Wear The Shield Full time

Join our dynamic team at Wear The Shield as a Quality Assurance Specialist and contribute to our mission of delivering exceptional quality and customer satisfaction.

About the Team:

We're a collaborative and supportive team dedicated to excellence in every aspect of our business.

Responsibilities:
  • Monitor and evaluate agent performance across multiple clients.
  • Analyze data and generate reports to identify opportunities for improvement.
  • Coach agents and provide actionable feedback.
  • Collaborate with teams to maintain exceptional agent and client satisfaction.
Requirements:
  • Minimum 1 year of experience in a WFH/BPO setup or as a QA Specialist.
  • Proficient in Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
  • Strong understanding of e-commerce and client-specific standards.
  • Excellent communication and coaching skills.
What We Offer:
  • $5/hour, competitive compensation.
  • Paid Time Off.
  • Comprehensive Health & Dental Insurance.
  • Holiday Bonus.
  • Work from Home - Enjoy the flexibility of remote work.
  • Room for Advancement - As we grow, so do your opportunities.


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