Senior Helpdesk Technician

3 days ago

Lahore, Punjab, Pakistan ATSG Full time
Job Summary

We are seeking a highly motivated Desktop Support Manager to join our team. In this role, you will oversee the daily operations of our desktop support function, including managing a team of technical experts, coordinating with vendors, and ensuring the delivery of exceptional customer service.

Key Responsibilities:

  • Manage and lead a team of technical experts, providing guidance, coaching, and performance feedback
  • Develop and implement strategic plans to improve desktop support services and processes
  • Collaborate with cross-functional teams to resolve escalated issues and implement process improvements
  • Maintain accurate records of incidents, resolutions, and knowledge base articles

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