
Customer Relationship Specialist
3 days ago
Company Overview
People (Professional Employers Pvt Ltd) is a leading provider of exceptional customer experiences. We believe in building long-term relationships with our customers through proactive communication, customer feedback collection, and sales strategy implementation.
Key Responsibilities
- Database Management: Develop and manage an accurate database of customer contacts, interactions, and feedback to inform follow-up efforts and sales strategies.
- Customer Outreach: Conduct regular calls to potential and existing customers to gather feedback, address inquiries, and promote products/services.
- Sales Support: Assist in booking sales through our website and point of sale systems, ensuring timely and accurate processing of sales transactions.
- Marketing Alignment: Collaborate with marketing and sales teams to align strategies and share customer insights.
- Feedback Collection: Collect and report customer feedback to improve service delivery and product offerings.
Qualifications and Skills
- Bachelor's or Master's degree in Marketing or a relevant field
- 2-3 years of experience in a similar role
- Proficiency in CRM software
- Sales software knowledge
- Understanding of invoicing and billing processes
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