Customer Service Representative

7 hours ago


Lahore, Punjab, Pakistan The Digi Tech Resource Group, LLC. Full time

Company Overview

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We are a leading IT services and consulting company, committed to delivering exceptional customer experiences through innovative solutions.

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Salary and Benefits

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Our compensation package includes a competitive salary range of 30,000 - 40,000 PKR + commission, reflecting our commitment to rewarding talent and dedication.

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Job Description

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As a skilled Chat Support Specialist, you will be responsible for providing real-time customer support via chat, answering inquiries, resolving issues, and ensuring excellent customer satisfaction.

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Key Responsibilities:

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  1. Handle customer queries through live chat professionally and promptly.
  2. Assist customers by providing accurate information and resolving their concerns.
  3. Maintain detailed and accurate records of customer interactions.
  4. Ensure a high level of customer satisfaction by delivering empathetic and effective service.
  5. Collaborate with team members to improve processes and customer experiences.
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Required Skills and Qualifications

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To excel in this role, you will require:

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  1. 1-3 years of experience in customer service or a related field.
  2. Strong written communication and interpersonal skills.
  3. Proficiency in typing and navigating computer systems efficiently.
  4. Ability to multitask and manage time effectively.
  5. Problem-solving skills with a focus on customer satisfaction.
  6. Bachelor's degree or equivalent experience in customer service or a related field.
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Work Environment

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This is a full-time position with a night shift schedule (8:00 PM - 5:00 AM), requiring flexibility and adaptability to meet the needs of our global customers.

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How to Apply

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Send your CV to Career@tdtrg.com with the subject line "Chat Support Specialist" for faster processing.

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Contact Information

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Please direct message us for further instructions on applying to this exciting opportunity.

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Seniority Level

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This is an entry-level position designed to develop and grow your career in customer service.

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Employment Type

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This is a full-time employment opportunity, offering stability and growth within our organization.

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Industries

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We specialize in IT services and consulting, providing innovative solutions to drive business success.



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