Service Delivery Specialist

2 days ago


Saddar Town, Pakistan beBee Careers Full time
Customer Service Leadership

This role is responsible for leading a team of customer-facing professionals, providing exceptional service experiences, and driving business results. As a Customer Service Leader, you will develop and implement strategies to enhance customer satisfaction, loyalty, and retention.

Core Responsibilities:

  1. Team Development: Foster a culture of excellence, promoting continuous learning and professional growth among team members.
  2. Customer Insights: Gather and analyze customer feedback, using it to inform service improvements and drive business decisions.
  3. Process Optimization: Streamline service delivery processes, reducing complexity and improving efficiency.
  4. Stakeholder Engagement: Build and maintain relationships with internal stakeholders, including sales, marketing, and product teams.

KPIs:

  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Resolution Rate
  • Fulfillment Rates
Requirements

To excel in this role, you will need to possess excellent leadership, communication, and analytical skills. A degree in a related field, such as Business Administration or Marketing, is preferred. Relevant experience in customer-facing roles or service leadership positions is required.



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