Customer Service Representative
24 hours ago
We are seeking a highly motivated and detail-oriented Customer Service Specialist to handle customer inquiries, returns, disputes, and account health across various platforms.
- Key Responsibilities:
- Handle customer inquiries, messages, and cases across Amazon and eBay.
- Communicate clearly and professionally with customers in written English.
- Respond to customer questions regarding orders, shipping, returns, refunds, and product information.
- Manage return requests and coordinate with couriers.
- Analyze customer cases, order data, and account health metrics to identify issues and resolve disputes quickly.
- Proactively handle Amazon A-to-Z claims, eBay Item Not As Described (INAD) cases, return disputes, cancellations, and feedback.
- Monitor account health on Amazon and eBay, including Order Defect Rate (ODR), Customer Service Metrics, and Seller Performance Standards.
- Excellent English communication skills (written).
- Strong analytical and problem-solving skills - ability to analyze situations and recommend effective solutions.
- Tech-savvy - comfortable using online tools, spreadsheets, and marketplace platforms.
- Familiarity with Amazon Seller Central, eBay Seller Hub, and their dispute resolution systems would be preferred.
- Experience managing returns and coordinating with couriers.
- Strong attention to detail and organizational skills.
- Ability to work independently, manage multiple tasks, and meet deadlines.
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