
Operations Team Leader
6 days ago
About Sukoon:
">Sukoon is a dynamic organization that values innovation, collaboration, and customer satisfaction.
">Job Description:
">We are seeking an experienced Assistant Manager Operations to join our team at Sukoon.
">The ideal candidate will possess excellent leadership skills to supervise a team of workers engaged in order fulfillment.
">- Supervise and manage the daily activities of workers for efficient order fulfillment.
- Oversee the recruitment and induction process of new employees to ensure a smooth onboarding experience.
- Communicate customer queries and market insights to management, providing valuable feedback to inform business decisions.
- Analyze trends and seasonal usage patterns of our services to identify areas of improvement.
- Handle customer complaints and queries effectively, ensuring timely resolution and satisfaction.
- Coordinate with workers, delegate tasks, and monitor progress on a daily basis to maintain productivity.
- Supervise the team of workers, address their queries, and provide guidance as needed.
- Visit the field when required to ensure operational efficiency and customer satisfaction.
- Provide exceptional customer service by handling on-site customer dealings and resolving issues promptly.
- Prepare accurate estimates for received orders and share any relevant insights or concerns with management.
- Perform other operational tasks as necessary to ensure seamless day-to-day operations.
Required Skills and Qualifications:
">This is a full-time position requiring strong technical and communication skills.
">- Demonstrate expertise in Microsoft Office applications, particularly Excel.
- Exhibit sound technical skills to navigate complex systems and data analysis.
- Communicate effectively in English and Urdu, with excellent verbal skills to engage with customers and colleagues.
- Develop negotiation strategies to drive successful outcomes.
- Cultivate stress tolerance, problem-solving abilities, and strong listening skills to thrive in a fast-paced environment.
- Apply effective customer management techniques to build strong relationships and drive customer satisfaction.
Benefits:
">We offer a competitive salary and benefits package.
">Others:
">Please submit your application, including your resume and a cover letter, to apply for this exciting opportunity.
">Sukoon is an equal opportunities employer.
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