Ecommerce Customer Support Specialist

15 hours ago


Quetta City Tehsil, Pakistan beBeeCustomerSupport Full time $40,000 - $60,000

Role Overview:

Talent acquisition teams seek highly skilled customer support specialists to deliver exceptional user experiences across various touchpoints.

This key role involves providing fast and accurate solutions to customers, escalating complex issues when necessary, and maintaining a consistent level of service quality.

Key Responsibilities:
  • Respond to customer inquiries in a professional and friendly manner via chat, email, or phone
  • Handle product information, order tracking, returns, and account concerns with empathy and patience
  • Utilize Gorgias and Shopify platforms to manage tickets efficiently and provide timely support
  • Stay updated on product developments and support strategies to ensure a seamless customer experience
Requirements:
  • Excellent written and spoken English communication skills are essential for this position
  • A minimum of 1 year of hands-on experience with both Shopify and Gorgias is required
  • Comfortable working independently while handling multiple conversations simultaneously
  • Empathetic, patient, and reliable approach when addressing customer concerns
  • Strong team-oriented attitude with a high work ethic and attention to detail


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