
Enterprise Server Support Engineer
1 day ago
Main Responsibilities
- Investigate and troubleshoot technical issues using various tools and resources.
- Collaborate with cross-functional teams to resolve service delivery issues and ensure timely completion of tasks.
- Develop and implement effective solutions to resolve technical issues and improve overall customer satisfaction.
- Communicate effectively with customers and stakeholders to understand their needs and provide tailored solutions.
- Stay up-to-date with industry trends and developments to maintain expertise and adapt to changing customer needs.
- Contribute to process improvements and knowledge sharing initiatives to enhance the overall quality of service.
Qualifications
- Bachelor's Degree in Computer Science, CIS, MIS, or Electrical Engineering.
- Relevant IT degree or equivalent experience.
Skills and Qualities
- Minimum 3 years of technical support experience in multivendor environments.
- Expertise in multiple vendors, including CISCO, DELL, EMC, HP, IBM, NetApp, Oracle/SUN.
- System administration skills, including UNIX, Linux, and Windows Servers.
- Networking knowledge, focusing on TCP/IP and DNS.
- Proven communication skills, with experience interacting with customers.
- Log extraction skills from various systems.
- Troubleshooting and diagnostic skills for hardware issues.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
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