Enterprise Server Support Engineer

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Experience the thrill of resolving complex technical issues and delivering exceptional customer service as a Technical Support Engineer. In this role, you will be responsible for providing remote technical support on enterprise level server and storage equipment for service calls opened by our customers.

Main Responsibilities
  • Investigate and troubleshoot technical issues using various tools and resources.
  • Collaborate with cross-functional teams to resolve service delivery issues and ensure timely completion of tasks.
  • Develop and implement effective solutions to resolve technical issues and improve overall customer satisfaction.
  • Communicate effectively with customers and stakeholders to understand their needs and provide tailored solutions.
  • Stay up-to-date with industry trends and developments to maintain expertise and adapt to changing customer needs.
  • Contribute to process improvements and knowledge sharing initiatives to enhance the overall quality of service.


Qualifications
  • Bachelor's Degree in Computer Science, CIS, MIS, or Electrical Engineering.
  • Relevant IT degree or equivalent experience.


Skills and Qualities
  • Minimum 3 years of technical support experience in multivendor environments.
  • Expertise in multiple vendors, including CISCO, DELL, EMC, HP, IBM, NetApp, Oracle/SUN.
  • System administration skills, including UNIX, Linux, and Windows Servers.
  • Networking knowledge, focusing on TCP/IP and DNS.
  • Proven communication skills, with experience interacting with customers.
  • Log extraction skills from various systems.
  • Troubleshooting and diagnostic skills for hardware issues.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.


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