Customer Experience Advocate

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Key Responsibilities:

We are seeking a highly skilled and motivated individual to join our team as a Customer Support Executive.

The successful candidate will be responsible for maintaining excellent customer satisfaction by reviewing support tickets for appropriate resolution, providing customer support through phone and chat, working with other departments to resolve customer issues in a timely manner, serving as a point of contact for customer support and complaints, identifying, investigating, and resolving recurring customer support issues, answering inbound customer calls, handling renewals and cancellations, providing account information and status, providing workflow assistance, and managing all customer issues and requests.

Job Specification:

The ideal candidate should have excellent English communication skills and the ability to work effectively in a fast-paced environment.

  • Maintain excellent customer satisfaction
  • Provide customer support through phone and chat
  • Work with other departments to resolve customer issues
  • Serve as a point of contact for customer support and complaints
  • Identify, investigate, and resolve recurring customer support issues
  • Answer inbound customer calls
  • Handle renewals and cancellations
  • Provide account information and status
  • Provide workflow assistance
  • Manage all customer issues and requests

Benefits:

This role offers the opportunity to develop and improve customer experience, work in a dynamic and supportive team environment, and grow professionally in a challenging and rewarding career.

Key Skills:

To be successful in this role, you should possess the following skills and qualifications:

  • Excellent English communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks efficiently
  • Excellent customer service skills

About the Role:

This is a fantastic opportunity to join our team and contribute to delivering exceptional customer experiences. If you are a motivated and customer-focused individual who is passionate about delivering high-quality support, we would love to hear from you


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