Operational Excellence Manager

3 days ago


Islamabad, Islamabad, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time
Job Description

Sybrid (Pvt) Ltd - A Lakson Group Company is seeking a highly skilled Floor Manager to lead our Contact Centre operations. As a key member of our team, you will be responsible for planning and optimizing the centre's performance, ensuring that it meets or exceeds its targets.

Key Responsibilities:
  1. Plan and forecast manpower requirements to ensure optimal staffing levels.

  2. Maintain accurate records of customer interactions and employee performance.

  3. Analyze data to identify trends and areas for improvement.

  4. Develop and implement strategies to enhance customer satisfaction and loyalty.

  5. Collaborate with other departments to ensure seamless communication and coordination.

  6. Evaluate and improve existing processes to increase efficiency and productivity.

  7. Lead by example, demonstrating excellent leadership and problem-solving skills.

About Us

Sybrid is a world-class Business Process Outsourcing (BPO) company with a global presence. We offer comprehensive services and products designed to meet the needs of corporate clients and Fortune 500 companies.



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