Global Education Specialist

7 hours ago


Lahore, Punjab, Pakistan Global University Systems Full time

About Us

Global University Systems is an international education group empowering students to transform their lives through education. We believe that education drives careers, lives, and society forward, enabling a brighter future for all.

We offer a broad range of industry-relevant skills through inclusive, accessible, and digital-first learning across our network of 30 institutions. Our global ecosystem powers accessible digital learning and academic achievement, educating around 122,000 students on campuses worldwide and having millions of unique subscribers to our courses.

Job Description

The ideal candidate for this role will play a key part in supporting the recruitment process by managing applications, coordinating with internal teams, and ensuring smooth communication with students and agents. This involves overseeing the Application Support Team mailbox professionally, ensuring that all queries and issues are addressed promptly and efficiently.

Key Responsibilities

  1. Manage Application Support: Ensure that all queries and issues are addressed promptly and efficiently.
  2. Coordinate with Admissions: Work closely with the Admissions Department to track and obtain updates on student application status.
  3. Student and Agent Engagement: Engage effectively with students and agents to facilitate the application process.
  4. Reporting: Prepare and present reports on application status and team performance.
  5. Compliance and Process Improvement: Ensure compliance with regulations and recommend process improvements.
  6. Team Collaboration: Collaborate with internal teams to enhance operational efficiency.
  7. Other Duties: Perform additional duties as assigned.

Requirements

  1. To be successful in this role, the candidate must demonstrate:

Qualifications and Experience

  1. Bachelor's degree in a relevant field.
  2. 3–4 years of experience in a similar role, preferably with a focus on student visas or international education.
  3. Experience with Salesforce is desirable but not mandatory.
  4. Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Key Competencies

  1. Fluent in English with excellent verbal and written communication skills.
  2. Strong understanding of the German student visa process and related regulations.
  3. A positive and customer-focused attitude with a strong sense of accountability.
  4. Excellent organizational skills and the ability to prioritize tasks and meet deadlines under pressure.
  5. Ability to use good judgment and act with discretion in sensitive situations.
  6. Problem-solving mindset and ability to work with autonomy while maintaining high standards of professionalism.
  7. Exceptional interpersonal skills with the ability to engage effectively with students, agents, and internal teams.
  8. Detail-oriented with a high level of accuracy in managing complex data and reports.
  9. Team player who can thrive in a fast-paced, dynamic environment.

Preferred Skills

  1. Experience working with international students and understanding cross-cultural challenges.
  2. Knowledge of education systems and visa processes for Germany and other key markets.
  3. Familiarity with CRM systems and data management tools.


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