Auditing and Compliance Manager

6 days ago


Islamabad, Islamabad, Pakistan AA Exchange Full time
Job Description

AA Exchange is seeking a highly skilled Compliance Officer & Audit professional to join our team.

The ideal candidate will have a proven track record of success in customer support and/or compliance, as well as excellent communication and problem-solving skills.

As a key member of our team, you will be responsible for managing customer support processes, developing and implementing policies, and informing the team of new product information, procedures, and trends.

You will also be responsible for monitoring support statistics, producing detailed reports, evaluating team performance, and providing feedback and coaching.

Responsibilities

The selected individual will be responsible for:

  • Managing customer support processes and implementing best practices
  • Developing and revising policies to drive customer satisfaction
  • Informing the team of new product information, procedures, and trends
  • Assessing support statistics and producing detailed reports
  • Overseeing team performance and providing feedback and coaching
Requirements

To be successful in this role, the candidate should have:

  • At least 1 year of experience in customer support and/or compliance
  • Strong knowledge of management methods and techniques
  • Excellent written and verbal communication skills
  • Proficiency in English and working knowledge of customer service software and tools
What We Offer

AA Exchange offers a dynamic work environment with opportunities for growth and development.


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