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18 hours ago
TikTok Shop Operations Manager
About the Role:The ideal candidate will oversee the end-to-end operations of a TikTok Shop, ensuring seamless execution and optimal results. They will be responsible for listing and optimizing products, managing stock and pricing, monitoring performance analytics, coordinating promotions, handling customer queries, and ensuring alignment with internal teams.
Responsibilities:- Develop and implement operational strategies to drive business growth and efficiency.
- Collaborate with cross-functional teams to ensure effective product management, inventory coordination, and order fulfillment.
- Monitor and analyze sales and performance metrics to inform data-driven decisions.
- Design and execute platform-specific promotions and campaigns to meet business objectives.
- Provide exceptional customer service, addressing inquiries, resolving issues, and maintaining a high satisfaction rating.
- Maintain knowledge of TikTok Shop policies, trends, and best practices to stay ahead of competitors.
- At least 2-3 years of experience managing a TikTok Shop or similar e-commerce platform.
- Deep understanding of TikTok Shop backend, tools, and promotional features.
- Proven analytical skills with experience driving business decisions through data analysis.
- Experience in inventory management and order processing.
- Strong background in digital marketing and promotional strategy.
- Excellent communication, organisational, and leadership skills.
- Ability to work independently and as part of a team.
- Preferred background in e-commerce or retail operations.
- Degree in Business, Marketing, Supply Chain, or related field.
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