Deputy Operations Manager

20 hours ago


Lahore, Punjab, Pakistan The Indus Hospital Full time
About The Indus Hospital

The Indus Hospital is a leading healthcare provider committed to delivering exceptional patient care services. Our mission is to provide high-quality medical care to our patients while fostering a culture of patient safety and continuous quality improvement.

Key Responsibilities:
  • Promoting a culture of patient safety and continuous quality improvement
  • Developing and implementing Hospital-Wide Performance Improvement (HWPI) programs
  • Leading a team to implement policies, procedures, and guidelines for Quality Assurance initiatives
  • Maintaining compliance with healthcare regulations, accreditation standards, and internal policies
  • Conducting regular audits and quality assessments
  • Collaborating with clinical and administrative staff at the campus level
  • Analyzing feedback, complaints, near misses, incidents, and sentinel events
  • Working closely with the Analytics Manager and Data Analyst
  • Participating in Root Cause Analysis (RCA) and Failure Mode Effects Analysis (FMEA)
  • Delivering training programs on Quality Improvement and patient safety
  • Providing guidance and support to staff on best practices


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