Hospital Front Desk Coordinator

17 hours ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 800,000 - 1,200,000
Children's Hospital Receptionist Job Summary

As a dedicated and compassionate Children's Hospital Receptionist, you will play a vital role in ensuring the smooth operation of our hospital's front desk. Your excellent communication skills and ability to multitask will enable you to provide top-notch support to patients, families, and healthcare teams.

The Service Line - Children's Hospital at Aga Khan University Hospital is committed to providing state-of-the-art clinical services to children. Our inpatient set-up consists of 122 beds, including sub-specialty areas for Paediatric Neurology, Cardiology, Surgery, and more.

Key Responsibilities:
  • Provide exceptional customer service by greeting patients and families in a polite, prompt, and helpful manner.
  • Ensure timely communication using current technology, such as our electronic medical records system.
  • Place meal orders for patients according to physician instructions.
  • Coordinate referrals and transfer arrangements with Bed Management and Admission departments.
  • Manage receipt of payments through various methods, maintaining accurate records and data as per institutional guidelines.
  • Assist supervisors in quality audits and keep ward manuals updated, contributing to our commitment to excellence.
Requirements:
  • A minimum of one year of experience handling front desk or customer service roles.
  • Excellent interpersonal skills, with a strong focus on customer orientation.
  • Proficiency in basic computer applications, such as Microsoft Office.
  • Ability to work effectively in teams, handling stressful situations and meeting deadlines.
  • Good problem-solving, creative, and critical thinking skills, with a willingness to adapt to changing priorities.
  • Flexibility to work in all shifts, including weekends and holidays.
Why Join Our Team?

At Aga Khan University Hospital, we offer a dynamic and supportive work environment that encourages growth and development. As a Children's Hospital Receptionist, you will have opportunities to:

  • Contribute to high-quality patient care and satisfaction.
  • Collaborate with a multidisciplinary team of healthcare professionals.
  • Participate in ongoing education and training programs.
  • Enjoy a competitive compensation package and benefits.

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