Operations Director

Key Responsibilities

The ideal candidate will be responsible for overseeing the daily operations of the remittance business. This includes opening and closing corridor Forex rates, categorizing agents based on performance, ensuring compliance with regulatory requirements, and preparing periodical reports on money transfer rates and revenue analysis.

Operational Excellence

The Operations Manager will play a crucial role in defining selling rates by analyzing market conditions, inter-bank rates, and stock markets. They will also exercise due care and diligence on matters related to Money Laundering, including account opening and reviews, transaction monitoring, and customer communication.

Leadership and Team Management

The successful candidate will be responsible for appointing consulting services for bad debts if required, preparing fact-finding reports, and maintaining a robust Business Continuity Plan (BCP). They will also focus on daily transaction size and volume, executing strategies to achieve monthly, quarterly, and yearly targets.

Training and Development

The Operations Manager will analyze training needs of existing employees to help them improve in deficiencies affecting their performance. They will prepare, circulate, and ensure to update training materials and procedures as and when required.

Job Specification

Banking Background with Sales, Operations, and Business Development Experience.

Excellent Communication Skills.

Team Management Skills.