Academic Student Services Representative

7 days ago

Islamabad, Islamabad, Pakistan beBeeAdministration Full time

Student Support Officer

This role involves providing efficient and effective support to students, ensuring a smooth service experience. The successful candidate will address student requests, queries, and concerns in a timely and professional manner.

Main Responsibilities:

  • Providing assistance at the one-window counter, ensuring a seamless service experience for students.
  • Addressing and resolving student requests, queries, and complaints promptly and professionally.
  • Processing academic documents, including degrees, transcripts, and exam-related documents.
  • Maintaining accurate records and ensuring timely delivery of academic records and certificates.
  • Ensuring compliance with university policies and procedures while handling student matters.
  • Contributing to achieving set departmental targets and Key Performance Indicators (KPIs).
  • Preparing reports and documentation as required by the department.
  • Assisting in the execution of administrative and operational tasks.
  • Collaborating with other departments to ensure seamless service delivery.
  • Issuing university ID cards to students.

Requirements:

  • Bachelor's degree in a relevant field such as Business Administration, Education, or related discipline.
  • Prior experience in student services, administration, or a similar role is preferred.
  • Strong communication and interpersonal skills.
  • Knowledge of university policies and procedures is an advantage.
  • Customer-focused with a problem-solving attitude.

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